Who may request it?
Customers receiving Universal Credit, PIP or another accepted benefit, and customers experiencing financial difficulty, may ask to be considered.
Reduced-fee support
JA Experiences & Discovery Social Tariff
Lower-cost access to selected guidance plans for customers who may otherwise find the standard fee difficult.
| Plan | Standard price | Social tariff |
|---|---|---|
| Free Discovery Enquiry | £0 | £0 |
| Destination Discovery Plan | £49 | £29 |
| Itinerary and Experience Planning Plan | £89 | £55 |
| Complete Discovery and Planning Guidance Plan | £149 | £95 |
How assessment works
We ask only for the minimum information needed. Do not attach benefit letters to the public enquiry form. We will explain a proportionate and secure assessment route if evidence is required.
Request the social tariff privately.
Tell us in the free enquiry form that you would like social tariff information.